Remote diagnosis

Remote diagnosis - Problem solving by remote control

The Bosch Technical Hotline has been steadily perfected to provide even better local support. Remote diagnosis enables Hotline experts to link up directly with your computer or testers via the internet. They are then able to see exactly what is being displayed on the workshop computer and can make the necessary settings and implement operations by remote control. They also explain what they are doing step-by-step and actively accompany the workshop personnel through the diagnostic process until the problem has been successfully rectified.

Technical experts provide assistance with operation

• for new procedures
• for unfamiliar systems
• for interpreting actual value readings
• for making adjustments and configuring software
• and make suggestions on further diagnosis and repair action.

Advantages of remote diagnosis:

• Online diagnosis speeds up repair work and saves both time and money
• Effective solutions guarantee customer satisfaction
• No risk of misunderstandings as may happen on the telephone
• Even tricky tasks cropping up for the first time can be dealt with promptly
• Ideal supplement to Hotline and information database

In a word: Remote diagnosis is always a good deal.

Basic requirements for making use of remote diagnosis

• Tester linked to internet via cable or WLAN
• Online access actively enabled by the workshop (required for every session)

The internet link with the Technical Hotline is cancelled again on completion of online diagnosis.

The advantages of the Technical Hotline at a glance:

All Hotline services have one thing in common: They make economic sense and simplify workshop activities.

• Time saving: Quicker and easier service and repair
• Cost saving: Less unnecessary use of manpower and workshop equipment
• Customer satisfaction: Punctual completion of work and inexpensive vehicle diagnosis and repair
• Greater freedom for workshop manager and foreman: More time to concentrate on really important duties such as customer support
• Job satisfaction: Being able to offer quick, competent assistance acts as motivation for day-to-day work